Property: A Property as defined by an domestic home environment of either a direct home owner or as an Assured Short Hold Tenancy Agreement including any part of the building belonging to a Landlord.
Agent: A letting agent, Landlord or Instructing Principle issuing an Assignment
Tenant: A person or their representative renting a Property from an Agent.
Any instruction to complete a cleaning service as received by Scott Home Management from an Agent.

Provision Of Service

2.1  If the Agent instructs Scott Home Management as their representative for services it is deemed the Agent has read and accepted the terms and conditions as transcribed and the associated fees subject to contract.
2.2   Scott Home Management does not recognise a plea of ignorance by the Agent or Tenant.
2.3   Services of Scott Home Management cannot be exchanged and pricing options are only applicable in the whole.
2.4  Scott Home Management accepts instructions for service only in written form via email or by an electronic messaging service. Once an instruction is received an agreement is deemed to exist between Scott Home Management and the Agent or Tenant under these terms and conditions. Confirmation of an Assignment made via email or electronic messaging service will be confirmed by return email or electronic messaging service. Any other instruction will be discussed verbally via telephone and confirmed electronically. Any errors or omissions contained within any confirmation not corrected by the Agent or Tenant upon receipt are held as the liability of them alone.
2.5  Scott Home Management reserve the right to rectify any damage or loss that is attributed to actions of the employees of Scott Home Management in the course of providing it's services.
Scott Home Management reserves the right not to handle items that may be of a health hazard.

Payment Terms

3.1   The Agent or Tenant shall pay all fees subject to contract.
3.2  Scott Home Management reserve the right to apply an interest charge for late payments at a rate of 10.0 % compound/month or part thereof net above HSBC base rate on all overdue accounts including, but not limited to, any expenses in debt collection. Interest will be applied both prior to and subsequently to any court judgment.
3.3   Any reports generated by Scott Home Management via any medium shall remain their sole property until all fees are settled in full.
3.4   Duties carried out by Scott Home Management outside the definition of the Assignment may be chargeable at extra cost by separate negotiation.

Cancellations / Aborted / No Shows / Waiting Times

4.1  Scott Home Management reserves the right to make a 100% charge to the home owner, Agent or Tenant for the cancellation of an Assignment less than 24 hours of the intended date and time, for whatever reason including mis-instruction. Cancellations must be confirmed in writing with minimum advance notice of 1 days.
4.2  Should Scott Home Management be unable to complete the service contracted for any reason (non compliance with the terms of business) or the assignment is aborted by the Agent (ref 4.1) or on or after Scott Home Management arrival at the property at the specified and agreed time, Scott Home Management reserves the right to invoice the full fee. The Invoice fee applied to aborted services charge may be reduced by 30% subject to the Assignment being re-booked with Scott Home Management and the Assignment completed within 14 days of the original Assignment date.
4.3  Additional charges will apply due to incorrect notification of the keys or documentation, or any delay in gaining access to the Property beyond the control of Scott Home Management, or where the property is unsafe or unfit for entry

Safety And Security

5.1  The Agent or Tenant must confirm at the time of any instruction received by Scott Home Management to proceed with a service that the Property is in a safe condition complying with the Health and Safety Executive Risk Assessment policy.
5.2 Where properties have vacating Tenants the Agent must ensure the Property is free from Tenant and or Landlord possessions unless these possessions are deemed as included within the Inventory. Scott Home Management has the right to abort the visit if the Property is occupied or holds items that are not to be included within the Inventory


6.1  Scott Home Management reserves the right not to attend court for any disputes arising out of a dilapidation assessment between Tenant and Agent if these are found during the service being provided by Scott Home Management.
6.2  Should Scott Home Management decide to attend court under a dispute claim all costs including but not limited to, cost of loss of earnings, travel expenses, document preparation, sustenance and time will be paid in full by the Agent.
6.3  In the event of a dispute where fees have not been paid in full to Scott Home Management any documented reports will remain the property of Scott Home Management and cannot be used for any purpose without written consent in any court of law or dispute resolution.


7.1  Scott Home Management will not accept responsibility for any lost or un-accounted keys.


8.1  All regulations published by the Department of Trade and Industry/Trading Standards and/or similar bodies are the responsibility of the instructing principle, Landlord or Agent.

Exclusions Of Liability

9.1  In the event that the Agent provides Scott Home Management instructions which later turn out to be unlawful or to result in an unlawful act or otherwise give rise to any kind of claim, by act or omission, the Agent will provide Scott Home Management with full indemnity for all penalties, damages, costs and legal expenses whatsoever which may occur as the result of following that instruction and from any third party claim.


10.1  Should any complaints arise allegedly from any service provided by Scott Home Management, they must be addressed in writing either by post or electronically within 4 working days of the provided service. The complaint will be investigated and action taken as necessary.

Law And Jurisdiction

11.1  These Terms and Conditions are governed in accordance with English law. Upon any disputes arising from these terms and conditions they shall be subject to exclusive jurisdiction of the courts of England and Wales.


12.1  Scott Home Management carries Public Liability Insurance which is available for inspection upon request.

Force Majeure

13.1  Scott Home Management shall not be liable for any failure to perform any term or condition of this Agreement as a result of conditions beyond its control as a result of forces of nature including, but not limited to, fire, flood, earthquakes, storms, hurricanes or another other natural disaster, such as, war, terrorist activities, acts of foreign hostility, strikes, labour disputes, acts of God, governmental restrictions, power failures, or damage or destruction of any network facilities or servers, shall not be deemed a breach of this Agreement.
13.2  Any party asserting Force Majeure as an excuse shall have the burden of proving that reasonable steps were taken to minimise delay or damages caused by foreseeable events, that all no excused obligations were substantially fulfilled, and that the other party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated


14.1  Scott Home Management complies with the Data Protection Act 1998


15.1  Scott Home Management reserves the right to amend these Terms and Conditions in relation to future instructions from time to time by publishing new Terms and Conditions on our website. Thereby such modification shall become immediately effective upon posting of such changes. The Agent is therefore responsible for regularly reviewing these Terms and Conditions and additional terms or notices on this website. Your continued access of the website shall be deemed your conclusive acceptance of the modified agreement. 

Terms & Conditions last updated 17 June 2021
Terms And Conditions
01483 323248

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